The Central Bank of the UAE has issued a circular prohibiting all licensed financial institutions from contacting customers through instant messaging applications like WhatsApp. The regulatory decision addresses growing concerns regarding customer protection and the security of sensitive financial data shared through such platforms.
Financial institutions operating in the UAE must transition away from WhatsApp-based customer communications and adopt alternative channels that meet regulatory standards. The move reflects the Central Bank’s commitment to maintaining robust data protection frameworks within the financial sector.
The directive aims to safeguard consumers from potential security vulnerabilities associated with unregulated messaging platforms. By restricting communication channels, regulators seek to preserve the integrity and reputation of the UAE’s financial system while ensuring customers receive services through secure, compliant channels.
Source: Gulf News | May 04, 2026